"Wirtschaftswunder 4.0 – Digitization made in Germany": That's Deutsche Telekom's motto for CeBIT 2015. As a partner for the digitization of industry, T-Systems supports its customers in keeping a step ahead of the increasingly digitized competition. Wirtschaftswunder 4.0 – a new economic miracle for Germany – is the vision that we have to work together to achieve. Quality, reliability and experience with transformation are just a few of the areas where T-Systems can make a contribution. We will present use cases and exhibits to demonstrate how customers can master their IT transformation successfully.
Customers get more than 40 percent of the information relevant to their purchase decisions from digital sources. Retailers who succeed in integrating these sources in their infrastructure comprehensively can respond to the needs of their target groups more actively and more specifically. At CeBIT 2015, T-Systems presents end-to-end solutions for digitizing retail, based on two industry scenarios: DIY and Future Supermarket. Mobile payment and proximity marketing lets retailers address their customers individually, independently of location. Indoor analytics provides insights into customer behavior within retail spaces. And a customer experience management solution helps you ensure that customers who visit your store will want to come back.
Source: Roland Berger German Digitalization Consumer Report 2014
For car manufacturers and dealers, a close customer relationship is decisive in handling steadily increasing expectations. The solution is stronger connections between car owners, dealerships and repair shops. Customer Experience Management Automotive by T-Systems connects all the relevant players in the sales and after-sales automotive market. It addresses two major points of customer contact: actual and potential car purchases and customer contacts during service visits. CEM Automotive provides a variety of different services: showroom proximity, mobile service check-in and service tracking. All these user-specific, vehicle-specific and site-specific services are available in the portal in a Software-as-a-Service model, as well as in a mobile environment, directly from the T-Systems cloud, around the world 24/7.
Together with partner BMW, T-Systems is presenting premium mobility services, using a BMW i3 as an example: through an on-board broadband Internet connection and the myKIDIO app, parents can give their children age-appropriate in-car entertainment. Smart home functions can also be executed easily and securely directly from the car with the “iDrive” controller.
By connecting the value chain between companies, Industry 4.0 enables a new kind of manufacturing. Deutsche Telekom supports businesses as a partner in this new information age. It offers its customers secure, scalable solutions, the best network and the greatest connectivity. To do so, Deutsche Telekom relies on an intelligent combination of manufacturing technology and IT, based on defined standards. One example is the CIP (Connected Industry Platform), which helps companies ensure their end-to-end digitization. Deutsche Telekom will also be presenting other solutions, based on pilot projects and joint research ventures with industrial partners.
The digital production line requires a new, effective method of monitoring the machine pool. The M2M solutions by T-Systems let companies organize their machine management centrally – creating the foundation for the Internet of Things. Predictive maintenance enables companies to react to changes in the supply chain efficiently and proactively. Track & trace solutions provide information about the location and state of goods at all times. These are just a few benefits of M2M, which minimize downtimes, optimize business processes and support the development of new business models. They convey a crucial competitive advantage. The M2M solutions by T-Systems are based on a secure cloud infrastructure in data centers located in Germany.
Attacks by cybercriminals are becoming more and more professional. A single successful attack on large company’s IT systems can easily cause damage to the tune of several hundreds of thousands of euros. This means IT security must be designed in an end-to-end concept. In security matters, Deutsche Telekom builds on partnerships with leading specialists. Together with the cybersecurity experts at FireEye, T-Systems offers a solution against advanced persistent threats. AlienVault is a partner solution that targets the SME segment in particular. Customers reap myriad benefits from Deutsche Telekom’s secure networks: for example, DDoS attacks can already be identified and prevented within the backbone, before they hit the customers’ firewalls. The Corporate Security Hub cloud service protects smartphones and tablet PCs by filtering malicious code from the Internet before it reaches the user devices.
With digital cloud processes, cloud services and the opportunity to reorganize corporate communications with VoIP and UCC, today’s networks face major challenges. Flexibility and maximum security are crucial success factors. Many of today’s current heterogeneous networks are not up to the task. That’s why Deutsche Telekom is converting its networks to an All-IP standard, to pave the foundation for future-proof networking. At CeBIT 2015, T-Systems shows the new opportunities this transformation presents, including powerful VPN connection technologies and IP voice lines with central configuration of services and applications. And everything as an end-to-end solution, if desired: from the application in the cloud to fully-managed VPN and LAN infrastructure.
Greater mobility, seamless collaboration and the complexity and costs of a hardware-centric desktop infrastructure are the major challenges that corporate IT departments face. In light of this, three-quarters of IT managers believe the modernization of the workplace is essential. With Dynamic Workplace, T-Systems offers a private cloud solution that both meets users’ demands and verifiably cuts costs. Dynamic Services for Collaboration (DSC) deliver Microsoft applications such as Exchange, Lync and SharePoint from failsafe data centers to promote enterprise-wide collaboration. Mobile workplace services guarantee uniform enterprise mobility management. T-Systems presents other examples and solutions for workplace transformation at CeBIT 2015.
Companies currently face the challenge of having to utilize huge amounts of data from a variety of sources correctly. Big data solutions enable companies to analyze their collected data nearly in real time, producing meaningful results. But if you want to capture the full potential of big data, you need an end-to-end strategy. T-Systems demonstrates the corresponding full-service package at CeBIT 2015, from the collection of the data at its generation point to its secure transport through Deutsche Telekom’s network and even cost-efficient storage and smart analytics. To do so, T-Systems has partnered with renowned companies (Cloudera, Empolis, Microstrategy, SAP and SAS Institute) to offer platforms and analytics solutions that are compliant with even the strictest data protection standards, to meet your specific demands.
Many local governments, faced with shrinking budgets and increasingly demanding citizens, would appreciate an extra 100,000 euros in the general fund. By digitizing services, government agencies can tap a number of sources of potential savings. The electronic records solution from T-Systems supports the public sector in these efforts by reducing processing times significantly. This cuts costs and improves customer satisfaction. The T-Systems solution also enables agency staff to access documents on the go. With an electronic file, employees have full, up-to-date information about a specific matter at all times. Mobile availability reduces research times and renders large paper printouts obsolete. At CeBIT 2015, you will see how agency employees can access files through their mobile devices.
Digitization is changing customer expectations and behavior – drastically in many cases. This applies to B2B and B2C alike. As a result, from a strategic perspective, IT is becoming more and more important for business success. At the same time, in addition to achieving lower costs and greater flexibility, CIOs have to manage the increasing demands from their specialist departments. They clamor for the fast, simple mapping of IT to new business ideas, so they can manage their business better and more effectively in a competitive environment. All the while, the IT also has to meet growing demands for governance and security. The bottom line: modern infrastructures and applications are essential. Companies can rely on T-Systems’ powerful IP network and highly standardized, flexible dynamic cloud platform for their digital transformation. Offerings include vCloud services, which provide Infrastructure-as-a-Service quickly and easily. For the IT department to respond to business processes immediately, data must be available in real time. With the Dynamic Services for SAP HANA®, T-Systems offers a fast, simple way to get started in the real-time analysis of big data, without requiring any major up-front investment. At the application level, the T-Systems solutions presented at CeBIT 2015 will include Data-Orchestration-as-a-Service, which keeps data synchronized across a variety of business applications, in addition to the established Dynamic Services for SAP® Solutions.
The IT outsourcing business has long gone beyond settling for the „same mess for less.” Today, failsafe operations and high availability are more in demand than ever, along with projects completed within the agreed time frame. Providers also have to be able to solve problems for their customers. In short, top IT quality is a must. Only outstanding IT quality frees up CIOs to concentrate on their business targets and pursue essential innovations. According to a study by PWC, decision-makers rate quality as the most important criterion for selecting an IT service provider (84 percent). This means quality is more important than price. That’s why T-Systems pursues a strict no-defect culture with its zero outage program, which includes uniform process standards and proactive risk management, among other elements. At CeBIT, we will show the competitive advantages that T-Systems customers reap as a result.